Privacy policy

Solena Natural Care operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a thoughtful shopping experience (the “Services”). Solena Natural Care is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

By “personal information” we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information including name, address, billing address, shipping address, telephone number, and email address.
  • Financial information including credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including products you visit, add to your cart, wish list or purchase, return, exchange or cancel, and your previous transactions.
  • Contact us including information you provide as part of your communication with us, for example, when you submit a customer support request.
  • Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage Information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to implement certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

  • Provide, customize, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, maintain your preferences and products of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise administer your account, arrange shipping, facilitate any returns and exchanges, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, text message or postal mail, and to display online advertisements to you for products or services on the Services or on other websites, including based on the products you have purchased or added to your cart and other activities within the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide you with customer support, communicate with you, provide you with effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in political disclosures, potential or actual litigation or other disputes, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In some cases, we may disclose your personal information to third parties for lawful purposes that are subject to this Privacy Policy. These circumstances may include:

  • Through Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With businesses and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized ads with third-party services based on your online activities with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted ads and promotions based on your online activity across merchants and websites.
  • When you ask us or otherwise consent to us sharing certain information with third parties, such as to ship products or through your use of social media widgets or integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Partnership with Shopify

The Services are provided by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. The information you submit to the Services will be transferred and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal information here Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to websites that are not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be available to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or their owners or operators, unless disclosed in the Services.

Information Regarding Children

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information listed below to request deletion of such information. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as such terms are defined in applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, the information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on a variety of factors, including whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may be entitled to some or all of the rights listed below with respect to your personal information. However, these rights are not comprehensive, may only apply in certain circumstances, and in some cases, we may refuse your request, as permitted by law.

  • Right of access/notice. You may have the right to request access to personal information we hold about you.
  • Right to erasure. You may have the right to request that we delete the personal information we hold about you.
  • Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Manage communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in the emails we send you. If you choose to opt out, we may send you non-promotional emails, such as those regarding your account or orders you have placed.

 

If you reside in the United Kingdom or the European Economic Area, and subject to any exceptions and limitations provided for by local law, you may exercise the following rights in addition to the rights described above:

  • Object to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where set out in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to the data Shopify processes, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Subject to applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide evidence that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or by filing a complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside of the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant UK competent authority, as applicable, unless the data transfer takes place to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the amended Privacy Policy on this website, update the date of the last update and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at info@solena.gr or contact us at Dimitriou Apostolopoulou 17, 221 00, GR For the purposes of applicable data protection law, we are the controller of your personal information.